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Omnilogic is Field Delivery Support Provider for Oracle in

Croatia and Serbia

2013-07-01 11:04:27

Bucharest, August 30, 2013 - OMNILOGIC, a Platinum member of Oracle® PartnerNetwork (OPN) and Value Added Distributor of Oracle products and technology in Romania, Slovenia, Croatia and Serbia, today announced it has become an authorized Field Delivery Partner (FDP) for Oracle in Croatia and Serbia.

Omnilogic will deliver the technical support services in a professional manner, consistent with industry standards. Omnilogic provides local email, phone and on-site field support for preventive and remedial maintenance services for clients who are subscribed under the Oracle Premier Support Program.

FDP is a technical component of the strategic partnership with Oracle, a program who can help customers through partners to resolve critical issues, to resolve on-site hardware replacement and to build very complex architecture who includes Oracle technology.

"Omnilogic operates a support center that covers the territory in which we offer and provide technical support services." says Mr. Radu Radoi, Territory Sales Manager for Adriatics.

Oracle says the value added distributor channel is a key element in increasing sales in Adriatic Region. The market is hugely important to Oracle, and Omnilogic has a history of helping manufacturers bring their product to market effectively and at lower costs.

Oracle's business strategy is to sell and deliver support services directly to end users. Oracle may determine in some situations that for business reasons that it is necessary to engage with a support partner to sell and/ or deliver support services directly to end users.

Oracle has recognized Omnilogic for its in-depth expertise and excellence in delivering applications, technology and hardware and for uniquely addressing the challenges of joint customers. This nomination is an answer to the market's demand to have in Omnilogic as Field Delivery Partner a neutral partner from end-user point of view.

Omnilogic as FDP implies to have sufficient number of staff in its support center with sufficient professional technical background, skill and qualification with the applicable Oracle programs and hardware dedicated to respond to service request in a consistent manner according to Oracle support policies. The FDP specialists must implement the Premier Support that Oracle partners (or Oracle directly) sell it to the final customer (end-user).

Oracle partners can benefit from engaging with Omnilogic experience for:

  • Increasing the value of their sales proposition, delivering industry-leading solutions with a stream lined ordering process.
  • Expanding their market reach and revenue with audiences of hundreds of thousands of Oracle customers and partners.
  • Building specialization with Oracle's broad portfolio through enablement resources designed to efficiently equip your workforce.
  • Consist service across the Oracle solution stack, backed by a single level of 24/7 support covering all hardware and software elements.

Customers are looking for solutions to successfully drive businesses with integrated, cost-effective, scalable solutions to support their needs of change and growth.

Omnilogic as FDP performs a high-quality system installation using standardized best practices benefits the customer by reducing cost and time to deployment and providing the foundation for enhanced stability and performance. Omnilogic leverages its complementary services and skills to establish genuine IT partnerships, so customers can fully optimise the capabilities that Oracle systems and technologies presents. Omnilogic's Oracle Specialists can advise customers on the entire Oracle product stack from database development, to security products, to hardware and storage configuration.

Omnilogic offers:

  • proven expertise in managing and building Data Centers
  • virtualisation and cloud computing expertise
  • specialist knowledge of storage and server consolidation
  • trusted hosting and Data Center services
  • specialists in Database, Fusion Middleware including Business Intelligence
  • extensive Oracle deployment expertise

The ability to sell and provide all the basic field service delivery functionality including preventive maintenance, dispatch, diagnosis, debrief and billing needed to run a profitable service operation is a significant part of the Omnilogic value proposition. It allows organizations to minimize cost and improve customer satisfaction through comprehensive service management and efficient service delivery. Omnilogic's dedicated and expanded Oracle team provides resellers with technical expertise, partner enablement and training, sales and marketing support to help both current and new Oracle partners leverage the full Oracle portfolio to drive new growth and margin opportunities.

About Oracle Partner Hub

Omnilogic manages the Oracle Partner Hub in the Adriatic Region. This is a common investment with Oracle for our common partners. It serves as a migration centre and provides demonstration units, free education and many supplementary services only available to partners.

ISVs that need to test their solutions or port them to Oracle platforms can do so free of charge with Omnilogic. If they want to test new Oracle hardware, they can do it. An Oracle Exadata Machine and an Oracle Database Appliance are available for partners to use as a proof of concept for the benefit of their customers.

The Oracle Partner Hub has proven to be a great way of addressing the needs of all Oracle & Omnilogic partners, ISVs and SIs in the region. It can be used as a very effective education centre as well as a testing centre, so those partners can come to Oracle Partner Hub at Omnilogic premises to get their specialized accreditations at the same centre.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity.

Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit