Help Desk Services
Omnilogic Help-Desk department is specialized in providing the best in breed solutions to any IT related problems that you may experience. No matter what your area of business is, Omnilogic can deliver professional and technical support services that will have you back up and running as quickly as possible.
Among the benefits of Omnilogic Help-Desk services are:
- Efficient interface between the client and the intervention-team;
- Strict Service Level Agreement (SLA) monitoring;
- On-line assistance and intervention services (service recovery in case of emergency, technical advice and guidance, operational support, technical documentation);
- Single point of contact;
- Managed services;
- Real -Time interaction;
- System flexibility;
- Knowledge Base;
- Adaptability to the clients’ needs.
Through Omnilogic Help-Desk Services, customer’s expectations are not only met, but also surpassed. Our statistics show that:
- No. of cases on a contract per month: 300 cases
- Response time for emergency cases: less than 30 min
- Resolution time for emergency cases: 100% in 4 hours
Omnilogic offers emergency technical support to the Customer, 24x365 solely to provide support to resolve system outages. Business hours technical support is provided by Omnilogic, Monday to Friday, from 9 am to 6 pm (EET).
We are the expert you can rely on.